Welcome to Shoppingzoone's FAQ section! Here, we address common questions about our products and services. For further assistance, please contact us at shoppingzooneofficial@gmail.com or call +923197110795.
Orders and Payments
Q1: How can I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your order.
Q2: What payment methods do you accept?
A: We accept a variety of payment options, including online bank transfers, credit/debit cards, and cash-on-delivery (COD) within Pakistan.
Q3: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled before shipping. Please contact us immediately at shoppingzooneofficial@gmail.com or +923197110795 for assistance.
Shipping and Delivery
Q4: How long does delivery take?
- Within Pakistan: 3-7 business days.
Q5: Do you offer free shipping?
A: Yes, we offer free shipping on most orders within Pakistan. International shipping fees are calculated at checkout.
Q6: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS. Use it to monitor your delivery status.
Returns and Refunds
Q7: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in their original packaging. Refer to our Return and Refund Policy for full details.
Q8: How do I initiate a return?
A: Email us at shoppingzooneofficial@gmail.com or call +923197110795 with your order details and reason for return.
Q9: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after receiving and inspecting the returned item.
Product Information
Q10: Are your products authentic?
A: Yes, we ensure all our products are 100% genuine and meet high-quality standards.
Q11: What should I do if I receive a damaged or incorrect item?
A: Contact us immediately at shoppingzooneofficial@gmail.com with photos of the issue within 48 hours of delivery. We’ll resolve the matter promptly.
Customer Support
Q12: How can I contact customer support?
A: You can reach us via:
- Email: shoppingzooneofficial@gmail.com
- Phone: +923197110795
- Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM (PKT).
